Refund policy

 

Last Updated: December 19, 2024

At FlyingHorseDelta.com, we strive to provide our customers with high-quality products and a great shopping experience. If you're not completely satisfied with your purchase, we're here to help.

1. Returns

We accept returns within 30 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

To start a return, please contact us at the email address provided on our website. Once your return is approved, we will send you instructions on how to return the product.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, we will initiate a refund to your original method of payment. Refunds may take 5-7 business days to process, depending on your bank or payment provider.

Please note:

  • Refunds are only issued for items returned within 30 days of purchase.
  • Shipping charges are non-refundable.
  • You are responsible for the return shipping costs, except in cases where the product is defective or incorrect.

3. Exchanges

If you received a defective or damaged item, please contact us within 7 days of receiving your order. We will be happy to exchange it for the same product, or another product of equal value, if available.

4. Non-Returnable Items

Some items are non-returnable, including:

  • Products that have been opened or used
  • Perishable items
  • Gift cards or downloadable products
  • Certain health and personal care items

5. Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 7 days of receipt with details and photos of the damage or issue. We will arrange for a replacement or a full refund based on the condition of the item.

6. Cancellations

If you wish to cancel an order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled. If the order has not yet shipped, we will do our best to accommodate your cancellation request.

7. Contact Information

For questions regarding returns, refunds, or exchanges, please reach out to us via the contact options provided on our website.