FAQs
General Questions
What is Flying Horse?
Flying Horse is a premier online store offering high-quality cannabis products, including Disposables, Cartridges, THC Flowers, and Kratom.
Are your products legal?
Yes, all our products comply with local laws and regulations. Please ensure cannabis products are legal in your area before purchasing.
Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders and access exclusive promotions.
How can I contact customer service?
You can reach our customer service team via the Contact Us page or email. We are here to help with any inquiries or issues.
Shipping & Returns
What are your shipping options?
We offer standard and expedited shipping options. You can choose your preferred method at checkout.
How long does shipping take?
Standard shipping typically takes 3-7 business days, while expedited shipping takes 1-3 business days.
Do you offer international shipping?
Currently, we only ship within the country. We are working on expanding our shipping options in the future.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier’s site.
Product Questions
What types of products do you offer?
We offer a variety of cannabis products, including Disposables, Cartridges, THC Flowers, and Kratom.
Are your products lab-tested?
Yes, all our products undergo rigorous lab testing to ensure quality, safety, and potency.
What is the difference between Disposables and Cartridges?
Disposables are pre-filled, single-use vape pens, while Cartridges are refillable units that attach to reusable vape batteries.
How should I store my cannabis products?
Store your products in a cool, dry place away from direct sunlight to maintain their quality and potency.
Do you offer any organic products?
Yes, we carry a selection of organic cannabis products. Look for the "organic" label on our product listings.
What is Kratom, and how is it used?
Kratom is a natural herb known for its stimulating and pain-relieving effects. It can be consumed in various forms, such as capsules, powders, and teas.
How do I choose the right product for me?
Consider your preferences and desired effects. Our product descriptions and customer reviews can help you make an informed decision. If you need further assistance, our customer service team is here to help.
Are your products suitable for beginners?
Yes, we offer products suitable for both beginners and experienced users. If you're new to cannabis, we recommend starting with lower potency options.
Do you have detailed product information available?
Yes, each product page includes detailed information on ingredients, usage, and effects to help you make an informed choice.
Can I find customer reviews on your products?
- Yes, customer reviews are available on our product pages to provide insights from other users' experiences.
